Structured dispute resolution and commercial risk assessment for businesses

Expert Dispute Resolution & Risk Support for SMEs

Fixed-fee support for disputes, contracts, and tribunals

At OSM Solutions, we provide clear, actionable strategies to resolve disputes, mitigate commercial risks, and help businesses thrive. Whether it’s resolving contract conflicts, preparing for tribunals, or managing HR challenges, we offer practical, cost-effective solutions. dispute resolution services commercial dispute support tribunal preparation support

A Disciplined Operating Model

Fixed-Fee Certainty

Clear scope agreed in advance. No hourly billing.

Evidence-Led Process

Structured assessment, preparation, and case strategy.

Mediation-First Resolution

Commercial resolution before formal escalation.

Solicitor-Integrated Support

Regulated legal support coordinated where required.

Dispute Resolution & Commercial Risk Support

At OSM Solutions, we provide strategic, outcome-driven support to resolve disputes, mitigate risks, and help businesses grow. With a focus on conflict resolution, mediation, and leadership development, we offer comprehensive business solutions that go beyond traditional legal services. Our unique approach blends business consultancy, practical HR support, and commercial risk management, all at fixed-fee rates that guarantee value for your investment.

Dispute Resolution & Mediation: Structured support to assess disputes early and pursue proportionate resolution through negotiation or mediation.
Tribunal & Claim Preparation Support: We support with unpaid invoices, supplier disputes, lease issues, and contractual breakdowns.

Commercial & Contract Risk Support: Empowering leaders and teams with coaching on communication, crisis management, and decision-making.

Dispute assessment and preparation using structured documentation and analysis

Focused Dispute Resolution. Clear Commercial Outcomes

Commercial dispute analysis and preparation using structured documentation

OSM Solutions supports businesses and private clients in resolving disputes efficiently and proportionately. We operate at the point where commercial risk, conflict, and legal exposure intersect, providing structured support before, during, and alongside formal proceedings.

Dispute Resolution & Mediation

Strategic management of commercial, contractual, employment, and consumer disputes from early assessment through to resolution.

Tribunal & Claim Preparation Support

Evidence preparation, documentation support, and procedural guidance aligned with tribunal and pre-action expectations.

Commercial & Contract Risk Support

Support with unpaid invoices, supplier disputes, lease negotiations, and contractual breakdowns.

Reputation & Dispute Risk Management

Managing reputational exposure arising from disputes as part of a wider resolution strategy.

Our Approach to Dispute Support

OSM Solutions Ltd provides structured dispute and exposure support for businesses and individuals facing complex or sensitive issues.

Our work focuses on early assessment, proportional response, and disciplined preparation. We support matters at different stages, from emerging disputes and unmanaged exposure through to preparation for formal resolution alongside regulated professionals where required.

We are not a law firm. Our role is to provide clarity, structure, and practical support where disputes, complaints, or commercial risks require careful handling.

Our approach is evidence-led, commercially aware, and grounded in experience across a wide range of dispute scenarios. We prioritise containment, preparation, and controlled escalation over unnecessary confrontation.

Every matter is assessed on its own facts, with scope and support tailored accordingly.

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Experience Across Dispute Scenarios

Our work spans a wide range of dispute and exposure scenarios across different sectors and stages of escalation.

We regularly support matters involving:

Unpaid invoices and commercial payment disputes
Contractual disagreements and performance issues
Employment-related disputes and tribunal preparation
Customer complaints and reputational exposure
Insurer-facing disputes and claims-related issues
Early-stage conflicts requiring stabilisation and control

Each matter presents different risks and pressures. Our role is to bring structure, clarity, and proportionate support tailored to the specific circumstances, rather than applying generic solutions.

Professional Standards and Boundaries

Compliance review and risk assessment for dispute management

OSM Solutions Ltd operates within clearly defined professional and regulatory boundaries.

We are not a law firm and do not provide legal advice or carry out reserved legal activities. Our services are designed to support assessment, preparation, and proportionate dispute handling without replacing the role of regulated legal professionals.

Where matters require formal legal advice, representation, or advocacy, we work alongside appropriately regulated solicitors to ensure continuity, compliance, and clarity of roles.

This disciplined approach allows us to responsibly support disputes and exposure issues, avoiding unnecessary escalation while ensuring matters are handled with appropriate care and professionalism.

A Disciplined, Assessment-Led Approach

Our work is built around assessment, proportionality, and a clear scope.

We begin by understanding the nature of the issue, its stage, and the risks involved. From there, we determine whether support is appropriate and, if so, what level of involvement is proportionate.

We do not apply fixed solutions or encourage escalation when unnecessary. Instead, we focus on containment, preparation, and controlled progression aligned with the facts of each matter.

This approach allows us to address disputes and exposure issues responsibly while maintaining clarity on roles and expectations at every stage.

A Disciplined, Outcome-Focused Process

Step 1. Early Case Assessment

We assess merits, evidence, risk exposure, and commercial leverage at the outset.

Step 2. Strategy & Preparation

Clear dispute strategy, documentation support, and negotiation positioning.

Step 3. Resolution Pathway

Negotiation and mediation first formal escalation, only where proportionate.

Step 4. Solicitor Integration (If Required)

Where reserved legal activity is needed, we coordinate with regulated solicitor partners.

Why Businesses Choose OSM Solutions

OSM Solutions operates in the space between traditional consultancy and formal legal proceedings. We are engaged where disputes require structure, commercial judgement, and cost control without defaulting to litigation or uncontrolled legal spend.

Fixed fees agreed in advance, with defined scope and cost control
Commercially grounded, not litigation-driven
Evidence-led, procedurally disciplined approach
Clear, plain-English advice and decision points
Strategic oversight with solicitor escalation where required

OSM Solutions is not a regulated law firm and does not carry out reserved legal activities.

Professional dispute resolution and commercial risk support team

Who We Help and Support

OSM Solutions works with business owners, boards, employers, and private clients where commercial disputes, contractual risk, employment conflict, or consumer disputes require structured assessment, proportionate resolution pathways, and disciplined preparation.

Startups & Entrepreneurs:
Guiding you through the complexities of business growth and protecting your legal and commercial interests from the very beginning.
Local Businesses:
Offering practical support to manage disputes, HR issues, and everyday business challenges, keeping your operations running smoothly.
Growing SMEs:
Providing strategic advice and risk management as your business scales, helping you handle bigger challenges with confidence.
Private Clients:
Helping individuals navigate disputes with insurers, holiday companies, and other third parties, ensuring your rights are protected.

Based in Scotland, supporting clients across the UK, including Glasgow and Edinburgh.

Take the Next Step with Clarity

If you are facing a dispute or need structured support to assess your position, we offer confidential case assessments and clear, fixed-fee proposals.

Get in touch

All enquiries are handled confidentially.